Privacy Policy

1. Information We Collect

Personal Information

When you create an account or use our services, we may collect:

Account Information: Username, email address, password (encrypted)
Profile Information: Display name, profile picture, location (optional)
Contact Information: Phone number for verification purposes

Game Listing Information

Game titles, descriptions, and conditions
Photos of games you upload
Pricing and availability information
Transaction history and communications

Technical Information

IP address and device information
Browser type and version
Usage patterns and site navigation
Log files and error reports

2. How We Use Your Information

We use your personal information for the following purposes:

Primary Uses:

Providing and maintaining our gaming marketplace services
Processing transactions and facilitating communications between users
Verifying user identity and preventing fraud
Improving our platform and user experience

Communication: We may send you service-related emails, security alerts, and updates about your account or transactions.

Marketing: With your consent, we may send promotional emails about new features, games, or special offers. You can opt out at any time.

3. Information Sharing

We do not sell your personal information to third parties.

We may share your information in the following limited circumstances:

With Other Users: Your public profile information and game listings are visible to other users
Service Providers: Trusted third parties who help us operate our platform (payment processors, hosting services)
Legal Requirements: When required by law, legal process, or to protect our rights and safety
Business Transfers: In case of merger, acquisition, or sale of assets

All third-party service providers are contractually bound to protect your information and use it only for specified purposes.

4. Data Security

We implement appropriate security measures to protect your personal information:

Encryption: Data is encrypted in transit and at rest
Access Controls: Limited access to personal data on a need-to-know basis
Regular Audits: Security practices are regularly reviewed and updated
Secure Infrastructure: Hosted on secure, monitored servers

Your Role in Security: Please use a strong, unique password and keep your account credentials confidential. Report any suspicious activity immediately.

5. Cookies and Tracking

We use cookies and similar technologies to:

Remember your login status and preferences
Analyze site usage and improve our services
Provide personalized content and recommendations
Ensure security and prevent fraud

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect site functionality.

Types of Cookies We Use

Essential Cookies: Required for basic site functionality
Analytics Cookies: Help us understand how users interact with our site
Preference Cookies: Remember your settings and choices

6. Your Rights

You have the following rights regarding your personal information:

Access: Request a copy of the personal data we hold about you
Correction: Update or correct inaccurate personal information
Deletion: Request deletion of your personal data (subject to legal requirements)
Portability: Receive your data in a structured, machine-readable format
Restriction: Limit how we process your personal information
Objection: Object to processing based on legitimate interests

To exercise these rights, contact us at privacy@rpgnepal.com. We will respond within 30 days.

7. Data Retention

We retain your personal information for as long as necessary to:

Provide our services to you
Comply with legal obligations
Resolve disputes and enforce agreements
Maintain security and prevent fraud

Account Data: Retained while your account is active and for a reasonable period afterward

Transaction Records: Kept for legal and tax compliance purposes (typically 7 years)

Communications: Stored as long as necessary for customer service and dispute resolution

8. Children's Privacy

Age Requirement: Our service is intended for users 13 years of age and older.

We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

Parents and guardians who believe their child has provided us with personal information should contact us immediately.

9. Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Notification: We will notify you of significant changes via email or prominent notice on our website
Effective Date: Changes become effective 30 days after notification
Continued Use: Your continued use of our services constitutes acceptance of the updated policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

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